Reisebedingungen Rovos Rail

Company: Rovos Rail Tours (Pty) Ltd • Director: R. B. Vos • Reg No.: 1990/004503/07 • VAT No.: 4100127523 • Updated 9 July 2020

TERMS & CONDITIONS

PROVISIONAL BOOKING
Upon written request via email/fax and subject to availability, we will provisionally book your place on the chosen tour. Space is allocated and held BUT if another client requires definite suites, the holding agent/guest will be asked to confirm with a deposit payment (see below) or release the suite.

CONFIRMED BOOKING
Upon written confirmation via email/fax and a completed Reservation Form, final confirmation details and an invoice will be sent. Upon receipt of the relevant payment the booking will be confirmed (see below). On confirmation of a reservation, our Terms & Conditions will be deemed to have been accepted and will be strictly adhered to.

CANCELLATION
Cancellation of a confirmed booking received prior to departure is subject to a fee of the per person tour price (see below). Cancellation insurance is compulsory as these fees will not be waived.

INDIVIDUALS: PAYMENT SCHEDULE
TO CONFIRM A BOOKING A DEPOSIT PAYMENT OF THE PER PERSON TOUR PRICE IS REQUIRED BEFORE THE DEPARTURE DATE
Cape Town, Victoria Falls, Durban, Golf Safari, African Collage, Namibia, Dar es Salaam, Lobito, Copper Trail
61+ DAYS: 25%
60 DAYS BEFORE: 100%
A provisional booking will be held for 14 days after which a 25% deposit is due. Final payment is due 60 days prior to travel.

INDIVIDUALS: CANCELLATION POLICY
CANCELLATION OF A CONFIRMED BOOKING RECEIVED PRIOR TO DEPARTURE IS SUBJECT TO A FEE OF THE PER PERSON TOUR PRICE
Cape Town, Victoria Falls, Durban
60-31 DAYS BEFORE: 25%
30-0 DAYS BEFORE: 100%

Golf Safari, African Collage, Namibia, Dar es Salaam, Lobito, Copper Trail
365-91 DAYS BEFORE: 10%
90-61 DAYS BEFORE: 25%
60-31 DAYS BEFORE: 50%
30-0 DAYS BEFORE: 100%

GROUPS of 10 or more guests: PAYMENT SCHEDULE AND CANCELLATION POLICY
TO CONFIRM A BOOKING A NON-REFUNDABLE PAYMENT OF THE PER PERSON TOUR PRICE IS REQUIRED BEFORE DEPARTURE
Cape Town, Victoria Falls, Durban
180-121 DAYSBEFORE: 10%
120-61 DAYS BEFORE: 20%
60 DAYS BEFORE: 100%

Golf Safari, African Collage, Namibia, Dar es Salaam, Lobito, Copper Trail
365-246 DAYS BEFORE: 10%
245-181 DAYS BEFORE: 30%
180-121 DAYS BEFORE:
120-61 DAYS BEFORE: 50%
60 DAYS BEFORE: 100%

• For every 15 paying passengers, the 16th person sharing travels free of charge, confirmed at final invoice 60 days before departure.
• 275 days before departure: the agent/group must provide an allocation sales update and release 20% of the unsold space (if a waitlist persists).
• 245 days before departure: the agent/group must release a further 50% of the unsold space (if a waitlist persists).
• 180 days before departure: the agent/group must release 100% of the unsold space.

MAXIMUM TRAIN CAPACITY
36 suites/72 guests. We reserve the right to alter this capacity as circumstances require.

MEDICAL
All guests are solely responsible for ensuring they are capable of undertaking the tours. Anti-malarial and Yellow Fever precautions may be required in countries being visited. A Yellow Fever or Medical Exemption Certificate is essential if travelling to/from Tanzania, DRC and Angola. Although all countries travelled through don’t require this, countries guests return to after the trip often require them.

PAYMENTS
We are a South African company and reserve the right to charge/refund in ZAR. As legally required, refunds are processed into the same account from which the initial payment was received. Journeys invoiced in ZAR: All bank transfers are processed/refunded in ZAR. Journeys invoiced in USD: USD bank transfers are processed/refunded in USD. All credit card payments for all journeys are processed/refunded in ZAR. Rovos Rail is not liable for any loss in currency due to rate of exchange fluctuations. There are no refunds for any part of a tour that might be missed due to personal reasons. Cancellation insurance is compulsory.

PASSPORTS & VISAS
The onus is upon the client to ensure passports and visas, as may be required, are valid prior to departure for Africa. Passports must have at least five blank VISA pages and must be valid for at least six months from your return-home date. Please enquire with us or check with the relevant embassies in good time. Visas are also available through visa and booking agents.

PHOTOGRAPHY
Rovos Rail reserves the right without notice to make use of any photography/film taken by our staff on the tour for general publicity purposes without payment or permission.

RATES
We will do our utmost to keep to the prices published. However, if increases are forced on us, Rovos Rail reserves the right to amend the tour price at any time prior to written confirmation of the reservation. Rate inclusions and exclusions are specified on the itineraries.

SCHEDULING TIMES, ROUTES & EXCURSIONS
Rovos Rail is solely reliant on the traction and railway services provided by the countries through which we travel. Our hands are regrettably tied when these services fail, be they due to locomotives, signals, overhead power-cable damage and/or theft, vandalism, electricity outages, railway tracks or issues with drivers etc. Delays can occur due to our reliance on these national organisations. Rovos Rail is not responsible and cannot be held liable for any delays or changes in tour arrangements that may be caused by natural or other factors beyond the control of Rovos Rail. Rovos Rail reserves the right to cancel or amend our routing, any excursions and the tour departure dates provided we can offer the passenger alternative excursions or departure dates. Rovos Rail cannot guarantee excursions or departure and arrival times. Our obligation to transport guests from departure to arrival points on schedule will override any commitment to excursions although we will endeavour to carry out all of the off-train experiences. We strongly caution against same-day air travel on departure/arrival days due to possible delays with flights or the train.

OF SPECIAL NOTE
Although certain limited insurances have been arranged, neither Rovos Rail Tours (Pty) Ltd, nor its servants, agents or employees, shall be liable for any loss or damage to passengers’ luggage or effects. Insofar as one of the tours may include a visit to a game reserve and whilst attacks by wild animals are extremely rare, similarly neither Rovos Rail, nor its servants, agents or employees, accept any liability whatsoever for any injury or incidents to passengers or their belongings. The passenger hereby waives any claim which he/she may have against Rovos Rail Tours (Pty) Ltd, its servants, agents, employees or subcontractors (all of the aforementioned being collectively referred to as ‘Rovos Rail’) for any injury and/or loss of any nature whatsoever (including, without limiting the generality of the a foregoing, consequential loss) arising for any reason of any nature whatever directly or indirectly out of any aspect of the tour including, without limiting the generality of the a foregoing, any form of transport used for the purpose of the tour. This waiver shall be binding on the passenger’s executors, heirs, trustees and dependants. The passenger records that all the services and facilities provided to the passenger are accepted voluntarily and with full knowledge that they may expose the passenger to injury, danger or loss. The passenger further records that any statement, representation or information given to him/her by Rovos Rail shall, unless given in writing, not prejudice this waiver in any manner whatsoever. The passenger indemnifies Rovos Rail in respect of any claim that may be made by any third party against it arising out of any claim in respect of which the passenger gives the aforementioned waiver. This agreement shall be governed solely by laws of the Republic of South Africa.

ON CONFIRMATION OF A RESERVATION, OUR TERMS & CONDITIONS WILL BE DEEMED TO HAVE BEEN ACCEPTED AND WILL BE STRICTLY ADHERED TO. Persons completing this form on behalf of others warrant that they have full authority to do so and, on their behalf, accept and agree to all T&C. CANCELLATION INSURANCE IS COMPULSORY AS THESE FEES WILL NOT BE WAIVED.

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