Reisebedingungen Shongololo Express

Director: R B Vos • Rovos Rail Tours (Pty) Ltd • Reg No: 1990/04503/07 • VAT No: 4100127523 • Updated 14 September 2018

TERMS & CONDITIONS

PROVISIONAL BOOKING
Upon written request via email/fax and subject to availability, we will provisionally book your place on the chosen tour. Space is allocated and held BUT if another client requires definite cabins, the holding agent/guest will be asked to confirm with a deposit payment or release the cabin. Conditions apply.

CONFIRMED BOOKING
Upon written confirmation via email/fax and a completed Reservation Form, final confirmation details and an invoice will be sent. Upon receipt of the relevant payment the booking will be confirmed (see below).

CANCELLATION
Cancellation of a confirmed booking received prior to departure is subject to a fee of the per person to ur price (see below). Cancellation insurance is compulsory as these fees will not be waived.

INDIVIDUALS: PAYMENT SCHEDULE
TO CONFIRM A BOOKING A DEPOSIT PAYMENT OF THE PER PERSON TOUR PRICE IS REQUIRED BEFORE THE DEPARTURE DATE
Good Hope, Southern Cross, Dune Express
61+ DAYS (±2 months): 25%
60 DAYS (±2 months): 100%
A provisional booking will be held for 14 days after which a 25% deposit is due. Final payment is due 60 days prior to travel.

INDIVIDUALS: CANCELLATION POLICY
CANCELLATION OF A CONFIRMED BOOKING RECEIVED PRIOR TO DEPARTURE IS SUBJECT TO A FEE OF THE PER PERSON TOUR PRICE
Good Hope, Southern Cross, Dune Express
91+ DAYS (±3 months): 10%
90-61 DAYS (±3 months): 25%
60-31 DAYS (±2 months): 50%
30-0 DAYS (±1 month): 100%

GROUPS of 10 or more guests: PAYMENT SCHEDULE AND CANCELLATION POLICY
TO CONFIRM A BOOKING A NON-REFUNDABLE PAYMENT OF THE PER PERSON TOUR PRICE IS REQUIRED BEFORE DEPARTURE
Good Hope, Southern Cross, Dune Express
365-246 DAYS (±12 months): 10%
245-181 DAYS (±8 months): 30%
180-121 DAYS (±6 months):
120-61 DAYS (±4 months): 50%
60 DAYS (±2 months): 0%

• 275 days before departure: the agent/group must provide an allocation sales update and release 20% of the unsold space (if a waitlist persists).
• 245 days before departure: the agent/group must release a further 50% of the unsold space (if a waitlist persists).
• 180 days before departure: the agent/group must release 100% of the unsold space.

RATE INCLUDES
• Accommodation
• Breakfast, lunch (where stated) and dinner
• Excursions with a qualified tour guide
• Entrance fees as per itinerary
• Return transfers to golf courses (Good Hope only)
• Tea, coffee and bottled water on board
• Government tax.

RATE EXCLUDES
• Lunch off train (where stated)
• All beverages
• Laundry
• Gratuities, Souvenirs, Course fees (Good Hope only; green fees payable in advance)
• Visas
• Travel insurance
• Pre- and post-tour accommodation, flights and transfers.

INCLUDED IN OFF-TRAIN ACCOMMODATION
• Accommodation • Meals at the lodges, hotels, clubs or resorts.

EXCLUDED FROM OFF-TRAIN ACCOMMODATION
• All beverages • Laundry • Personal expenses.

CHILDREN
We regret Shongololo Express cannot accommodate children under the age of 10. Children over 10 pay the full rate.

PRICES
We will do our utmost to keep to the prices that are published. However, if increases are forced on us we reserve the right, prior to confirmation, to amend the tour price.

PASSPORTS & VISAS
It is upon the client to ensure passports and visas, as may be required, are valid prior to departure for Africa. Visas available through booking agents; please check with relevant embassies for requirements.

SCHEDULING TIMES & ROUTES
We cannot be held liable for any delays due to trains not running to schedule. Excursions cannot be guaranteed and will only be undertaken if time and circumstances permit. The departure and arrival times are approximate and cannot be guaranteed. We reserve the right to alter our routing any time between departure and arrival points.

CHANGES
Shongololo Express reserves the right to  amend the tour price at any time prior to written confirmation of the reservation. Shongololo Express further reserves the right to cancel or amend any sightseeing excursions or the tour departure dates provided they can offer the passenger alternative sightseeing excursions or departure dates. Shongololo Expressis not responsible for any delay or changes in tour arrangements that may be caused by natural or other factors beyond the control of Shongololo Express. There will be no refunds for any part of the tour that might be missed due to personal reasons.

HEALTH
Anti-malarial precautions may be required in countries being visited. A Yellow Fever or Medical Exemption Certificate is essential if travelling to/from Tanzania. Although all countries travelled through don’t require this, countries that guests return to after the trip often require them.

PHOTOGRAPHY
Shongololo Express reserves the right without notice to make use of any photography/film taken by our staff on the tour for general publicity purposes without payment or permission.

MAXIMUM TRAIN CAPACITY
38 cabins. We reserve the right to increase or decrease accommodation capacity, as circumstances require.

OF SPECIAL NOTE
Although certain limited insurances have been arranged, neither Rovos Rail Tours (Pty) Ltd and Shongololo Express, nor its servants, agents or employees, shall be liable for any loss or damage to passengers’ luggage or effects. Insofar as one of the tours may include a visit to a game reserve and whilst attacks by wild animals are extremely rare, similarly neither Rovos Railand Shongololo Express, nor its servants, agents or employees, accept any liability whatsoever for any injury or incidents to passengers or their belongings. The passenger hereby waives any claim which he/she may have against Rovos Rail Tours (Pty) Ltdand Shongololo Express, its servants, agents, employeesor subcontractors (all of the aforementioned being collectively referred to as ‘Rovos Railand Shongololo Express’) for any injury and/or loss of any nature whatsoever (including, without limiting the generality of the a foregoing, consequential loss) arising for any reason of any nature whatever directly or indirectly out of any aspect of the tour including, without limiting the generality of the a foregoing, any form of transport used for the purpose of the tour. This waiver shall be binding on the passenger’s executors, heirs, trustees and dependants. The passenger records that all the services and facilities provided to the passenger are accepted voluntarily and with full knowledge that they may expose the passenger to injury, danger or loss. The passenger further records that any statement, representation or information given to him/her by Rovos Rail and Shongololo Express shall, unless given in writing, not prejudice this waiver in any manner whatsoever. The passenger indemnifies Rovos Rail and Shongololo Express in respect of any claim that may be made by any third party against it arising out of any claim in respect of which the passenger gives the aforementioned waiver. This agreement shall be governed solely by laws of the Republic of South Africa.

WHETHER THE PASSENGER RETURNS A SIGNED COPY OF THESE CONDITIONS OR NOT, THE CONDITIONS WILL BE DEEMED TO HAVE BEEN ACCEPTED
AND WILL BE IN FORCE UPON CONFIRMATION OF THE BOOKING.

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