Commission, Reservation, Cancellation, Allotments & General Travel Condition Policies Tren Crucero
a) Reservation
• To confirm a booking, a 35% deposit is required within 10 days.
• The remaining balance (65%) is required 45 days before departure.
• For direct customers, the remaining balance (65%) is required 60 days before departure.
• In order to confirm a reservation, the customer must provide: Given and last name, birthdate and ID or passport number.
Payments will be accepted only in US dollars and can be made by direct deposit or bank transfer (the customer bears the cost of said transfer and an email with proof of transaction is required) or cash, both in our sales o ffices and and customer service o ffices or by any other means Tren Ecuador considers valid.
Rates are subject to change without a prior notice.
For Travel Agencies and Tour operators the payment with a credit card is not available.
b) Cancelation
• Cancellations up to 90 days prior to departure, no penalty applies.
• Cancellations between 89 to 61 days’ prior departure, a 35% deposit is held as cancellation fee.
• Cancellations between 60 to 50 days’ prior departure, a 50% deposit is held as cancellation fee.
• 49 days or less or no show the day of departure, 100% cancellation fee applies.
c) Others
Date changes:
• Up to 61 days without penalty.
• 60 days or less, 100% cancelation fee applies.
All date changes are subject to availability and recalculation of current and valid rates. The deadline for the new departure will be 12 calendar months and cannot be altered more than once and fulfilling the original conditions of purchase.
Name changes (endorsements): An administrative fee of US $25.00 per ticket and per transaction will apply until the day of the trip, fulfilling the original conditions of purchase. If airfares are included (promotions or similar), di fferent booking and cancellation conditions might apply.
In case of refunds, the same amounts will be refunded minus taxes when it applies.
Compensations for reasons attributable to FEEP could be 100% refundable. Tren Ecuador reserves the right to apply a di fferent percentage of penalty for cancellation charges or change of date of up to 70%, in case of force majeure, health with verifiable justifications and at the discretion of Tren Ecuador.
Tren Ecuador may modify its itineraries due to reasons of force majeure, fortuitous events, natural disasters, itineraries improvement, passenger safety and quality and service criteria.
